Privacy Policy and Personal Data Protection Notice

Depending on your enquiry or assignment, we may collect:

• name, company, position and contact details;
• identification and verification information where reasonably required;
• shipment, trade and logistics information;
• contracts, invoices, bills of lading, purchase orders and related documents;
• transaction and payment information;
• information concerning relevant counterparties, company representatives and other persons connected with an assignment;
• correspondence and communications with TradeShield;
• information obtained through lawful public records, databases, service providers and enquiries;
• website information such as IP address, browser information and usage data; and
• other information reasonably required to assess or perform an assignment.

Personal data may be obtained:

• directly from you;
• from your company or authorised representative;
• from documents submitted in connection with an enquiry or assignment;
• from clients where information concerning another person is relevant to an assignment;
• from relevant trade, logistics or commercial parties;
• from lawful public records, registries and databases;
• from service providers and professional advisers; and
• from other lawful sources relevant to the assignment.

We may process personal data to:

• receive and assess enquiries;
• verify identity, authority and relevant commercial interests;
• prepare quotations and proposals;
• provide Track & Trace and Recovery services;
• conduct lawful checks, enquiries, tracing and verification;
• communicate with clients and relevant third parties;
• prepare reports, findings and updates;
• administer payments and accounts;
• prevent fraud, misuse and security incidents;
• comply with legal, regulatory and compliance obligations;
• establish, exercise or defend legal rights; and
• operate, secure and improve the TradeShield website and services.

Certain information is necessary for TradeShield to assess and perform an assignment. If required information is not provided, we may be unable to assess the enquiry, verify the relevant parties, provide a quotation or accept or continue the assignment.

You may sometimes provide personal data relating to another individual, including a director, employee, consignee, consignor, counterparty, debtor, representative or logistics contact.

By doing so, you confirm that you are legally entitled to provide that information for the relevant purpose.

TradeShield will process such information only as reasonably necessary and permitted by applicable law.

Where reasonably necessary and permitted by law, personal data may be disclosed to:

• TradeShield personnel and authorised representatives;
• service providers supporting our technology, communications, storage or administration;
• payment processors;
• carriers, freight forwarders, agents, logistics providers and relevant trade participants;
• investigators, verification providers or operational partners;
• lawyers, accountants and other professional advisers;
• relevant counterparties or their representatives;
• government departments, regulators, courts or law enforcement authorities where required or permitted by law; and
• other persons authorised by you or reasonably necessary for the assignment.

Because TradeShield may handle international trade matters, personal data may need to be accessed, disclosed or processed outside Malaysia.

Where this occurs, TradeShield will take reasonable steps to ensure that the transfer is undertaken in accordance with applicable Malaysian personal data protection requirements.

TradeShield will take reasonable administrative, technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Access to personal data will be limited to persons who reasonably require it for an authorised purpose.

Personal data will be retained only for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, regulatory, accounting, contractual or dispute-resolution requirements.

Information that is no longer reasonably required will be deleted, destroyed, anonymised or otherwise securely disposed of where appropriate.

Subject to the Personal Data Protection Act 2010 and applicable exceptions, you may have the right to:

• request access to personal data held about you;
• request correction of inaccurate or incomplete personal data;
• withdraw consent where processing is based on consent;
• object to certain processing likely to cause damage or distress;
• object to processing for direct marketing purposes; and
• exercise any applicable right to data portability.

Consent to receive marketing communications will be separate from acceptance of these Terms and this Privacy Policy.

You may unsubscribe from marketing communications at any time. Stopping marketing communications will not prevent TradeShield from sending communications necessary for an enquiry or active assignment.

The TradeShield website may use cookies or similar technologies required for website functionality, security, analytics and user preferences. Where non-essential cookies are used, appropriate information or choices will be provided where required.

Our website may use or link to third-party services, including payment, hosting or communications providers. Those providers may process information under their own terms and privacy policies.

TradeShield may update this Privacy Policy where necessary to reflect changes to our services, business practices or applicable law. The current version and effective date will be published on the website.

For questions regarding this Privacy Policy or requests relating to your personal data, please contact:

TradeShield

Data Controller: E-Cure Sdn. Bhd.

Company No. 200401022720 (661225-X)

Email: support@ecureconsult.com

Telephone: +60 3-2181 6027

Address: 23-5 Menara Bangkok Bank, Berjaya Central Park, Jalan Ampang, 50450 Kuala Lumpur, MALAYSIA